Write to hello@reelifystudio.com. We usually reply within 1–2 business days.
Support
Need help with Reelify? Reach us through any of the channels below.
In-app Contact
Open Reelify → Profile → Contact Us to send a message while signed in. That helps us match your account and purchases.
Purchases & points
Points, membership, and ID-photo packs are sold as App Store In-App Purchases. If payment succeeded but credits did not arrive, use Restore Purchases, then contact us with your Apple ID email and approximate purchase time.
Generation failed
Failed jobs automatically unfreeze points. Retry with clearer photos or a shorter prompt. If points stay frozen, contact us with the project ID from your history.
Watermark on video
Free-tier video exports may include a Reelify watermark. An active membership unlocks clean downloads and share links.
Refunds
Successful jobs may be cancelled in-app within 30 minutes unless already downloaded. For App Store billing disputes, also use Apple’s Report a Problem flow.